Covid-19 safety protocol for 2will physiotherapy & pain management

If you are coming to 2will physiotherapy & pain management (or anywhere for that matter), you'll also need to follow a safety protocol. While this is a bit of a hassle, it is certainly not as much hassle as the consequences of the virus becoming out of control.

Please read this page very thoroughly and see you soon.


Screening Questions - this is the most important


Please stay at home if you say:

YES to any one of Q1, Q2 or Q3


NO to Q5

on the day of the appointment.

You will be asked the same questions every time you come for an appointment.

Q1. Do you have any of the following new or worsening symptoms?

  • Shortness of breath
  • Sore throat
  • Change in smell or taste
  • Fever or chills
  • Cough  

Q2. Have you travelled outside New Zealand in the past 14 days or had close contact with anyone that has travelled outside NZ in the past 14 days? 

Q3. Do you have a fever?

Q4. Have you had close contact with anyone with respiratory illness or a confirmed or probable case of Covid-19? If the answer is YES – go to question 5. If NO – screening is complete 

Q5. If YES to Q4, did you wear the required and/or recommended PPE according to the type of duties you were performing (e.g. goggles, gloves, appropriate mask, gowns) when you had close contact with a confirmed or suspected case of Covid-19?  

What do I need to bring?

Please bring a large towel - we can use this as a replacement for pillow and for exercising. While wearing a mask isn't a mandatory, please bring one if you feel the need. We have some (but limited) supply of masks as well. 


Washing your hands

Washing hands is the SINGLE MOST EFFECTIVE WAY to minimise the contagion. You must wash your hands (and face if having a TMJ or facial pain consultation) before the consultation.




Patient attendance is automatically recorded in the clinic management programme. QR code will be displayed.

Can I bring someone?

You really need to come alone, unless an accompaniment is necessaryThe accompaniment must wait in the car whenever possible.

Using the gym?

As patients of 2will you will have an access to the amazing facilities at Albany Stadium Pool. Common sense applies during the times of Covid-19:

  • You must have a towel with you while using the gym
  • Please keep distance
  • Sanitise your hands regularly
  • Please keep workouts to an hour at the most

Screening Questionnaire

Again, please ask yourself the screening question on the day of the assessment BEFORE you come.

The consultation will not proceed if the risk is considered high.

What is the meaning of


Recovering from difficult pain conditions takes two willing people:

1. a willing patient, and

2. a willing clinician

If you are a willing patient, contact us; we'll do everything we can to help you.